🔧 Flytradr Troubleshooting Guide

Last Updated: 10 Dec 2025
Version: 1.0
Audience: All Flytradr users

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📋 Table of Contents

1. Quick Diagnostics
2. Account & Authentication Issues
3. Strategy Builder Issues
4. Backtesting Lab Issues
5. Simulator Issues
6. Paper Trader Issues
7. Dashboard Issues
8. Performance & Loading Issues
9. Data & Connectivity Issues
10. Browser & Compatibility Issues
11. Error Code Reference
12. Getting Additional Help

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🩺 Quick Diagnostics

Before You Begin

Try these quick fixes first—they resolve 80% of issues:

Screenshot: [Diagram placeholder #1 - Add relevant screenshot here]

System Status Check

Before troubleshooting, verify Flytradr's system status:

1. Visit status.flytradr.com (or check in-app banner)
2. Look for any ongoing incidents
3. If there's an outage, wait for resolution

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🔐 Account & Authentication Issues

Problem: Can't Log In

Symptoms:

• "Invalid credentials" error
• Login page keeps reloading
• Redirect loop after login

Solutions:

SOLUTION STEPS:
1. Go to flytradr.com/signin
2. Click "Forgot password?"
3. Enter your email
4. Check inbox (and spam folder)
5. Click reset link (valid 24 hours)
6. Set new password
7. Try logging in again

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Problem: Two-Factor Authentication (2FA) Not Working

Symptoms:

• 2FA code rejected
• "Invalid code" error
• Authenticator app not syncing

Solutions:

⚠️ IMPORTANT: Backup codes are only shown once during 2FA setup.
   Store them securely!

If you've lost access:
1. Try your backup codes
2. If none work, contact support@flytradr.com
3. Provide: Email, Account creation date, Last successful login
4. Support will verify your identity and reset 2FA

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Problem: Session Expired Too Quickly

Symptoms:

• Logged out unexpectedly
• "Session expired" message
• Have to log in repeatedly

Solutions:

1. Check "Remember Me": Enable this option when logging in
2. Browser settings: Ensure cookies aren't being cleared automatically
3. Multiple tabs: Using same account in many tabs can cause conflicts
4. VPN changes: Switching VPN servers may invalidate sessions

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Problem: Account Locked

Symptoms:

• "Account locked" or "Too many attempts" message
• Can't log in even with correct credentials

Solutions:

Account locks occur after 5 failed login attempts.

RESOLUTION:
1. Wait 15 minutes (auto-unlock)
2. Or click "Forgot password?" to reset immediately
3. New password unlocks account
4. If still locked, contact support

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🎯 Strategy Builder Issues

Problem: Strategy Won't Save

Symptoms:

• "Save failed" error
• Save button unresponsive
• Changes lost after refresh

Solutions:

COMMON VALIDATION ERRORS:

❌ "Entry condition required"
   → Add at least one entry rule

❌ "Exit condition required"
   → Add at least one exit rule

❌ "Invalid indicator parameters"
   → Check indicator settings (e.g., SMA period > 0)

❌ "Strategy name already exists"
   → Choose a different name

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Problem: Indicators Not Appearing on Chart

Symptoms:

• Added indicator but chart is empty
• Indicator shows in list but not on chart
• Chart displays old indicators

Solutions:

1. Refresh chart: Click the refresh icon on the chart panel
2. Check visibility: Ensure indicator checkbox is enabled
3. Scale issues: Indicator may be off-screen (use auto-scale)
4. Data range: Zoom out to see if indicator appears elsewhere

TO FIX INDICATOR DISPLAY:
1. Right-click on chart
2. Select "Reset Chart"
3. Re-add indicators one by one
4. Click "Apply" after each addition

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Problem: DSL Syntax Errors

Symptoms:

• Red error marks in code editor
• "Parse error" message
• Strategy won't validate

Common DSL Errors & Fixes:

# CORRECT DSL SYNTAX EXAMPLE:

strategy "My Strategy" {
  entry {
    when SMA(close, 10) crosses_above SMA(close, 20)
    action BUY
    quantity 100
  }

  exit {
    when SMA(close, 10) crosses_below SMA(close, 20)
    action SELL
  }
}

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📊 Backtesting Lab Issues

Problem: Backtest Stuck at "Processing"

Symptoms:

• Progress bar frozen
• "Processing..." for more than 5 minutes
• No results appearing

Solutions:

IF BACKTEST IS STUCK:

1. Wait up to 5 minutes (large backtests take time)
2. Check your internet connection
3. Click "Cancel" and retry
4. Reduce date range by half
5. If still failing, try different instrument
6. Clear browser cache and retry

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Problem: "No Data Available" Error

Symptoms:

• Backtest fails immediately
• "No data for selected range" message
• Empty results

Solutions:

1. Check date range: Ensure dates are within available data (2019-present)
2. Verify instrument: Confirm the symbol is supported
3. Weekend/holiday dates: Markets closed on these days
4. Data gaps: Some instruments have incomplete history

AVAILABLE DATA RANGES:

US Stocks (major):     2019-01-01 to present
Options:               2020-01-01 to present
Crypto:                2020-01-01 to present
Futures:               2019-01-01 to present

TIP: Start date on a Monday, end date on a Friday
     for cleanest data ranges.

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Problem: Unrealistic Backtest Results

Symptoms:

• 1000%+ returns (too good to be true)
• Zero losing trades
• Suspiciously perfect equity curve

Likely Causes:

REALISTIC BACKTEST SETTINGS:

✓ Enable commission: $0.005/share or 0.1%
✓ Enable slippage: 0.05% - 0.1%
✓ Use realistic position sizes
✓ Test across multiple time periods
✓ Test on different instruments

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🎮 Simulator Issues

Problem: Simulator Won't Start

Symptoms:

• "Start" button unresponsive
• Loading spinner indefinitely
• Error message on start

Solutions:

SIMULATOR START CHECKLIST:

□ Strategy selected (not "None")
□ Instrument selected
□ Date range valid
□ No other simulation running
□ Good internet connection
□ Browser up to date

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Problem: Simulation Running Too Fast/Slow

Symptoms:

• Can't keep up with simulation
• Simulation feels unresponsive
• Time jumps erratically

Solutions:

1. Adjust speed: Use speed controls (1x, 2x, 5x, 10x, etc.)
2. Keyboard shortcuts: + to speed up, - to slow down
3. Pause frequently: Use Space to pause and analyze
4. Skip to signals: Use "Skip to Signal" button for faster review

SPEED CONTROL SHORTCUTS:

[  - Decrease speed
]  - Increase speed
Space - Pause/Resume
S - Skip to next signal
R - Reset simulation

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Problem: Orders Not Executing

Symptoms:

• Entry conditions met but no trade
• Orders stuck in "Pending"
• Exit signals ignored

Solutions:

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💵 Paper Trader Issues

Problem: Paper Trader Shows Wrong Balance

Symptoms:

• Balance doesn't match expected value
• Negative balance
• Balance not updating after trades

Solutions:

1. Refresh page: Balance updates may be delayed
2. Check open positions: Unrealized P/L affects available balance
3. Review trade history: Verify recent trades executed correctly
4. Reset account: Settings → Paper Trading → Reset Virtual Balance

BALANCE CALCULATION:

Available Balance = Starting Balance
                  + Realized P/L
                  - Open Position Margin
                  - Pending Order Reserves

Example:
$100,000 starting
+ $5,000 realized profit
- $20,000 in open positions
- $10,000 reserved for pending orders
= $75,000 available

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Problem: Positions Not Syncing

Symptoms:

• Dashboard shows different positions than Paper Trader
• Positions appear/disappear
• Data inconsistency between views

Solutions:

1. Wait for sync: Allow 30 seconds for data propagation
2. Hard refresh: Ctrl + F5 to force reload
3. Check filters: Dashboard may have filters hiding some positions
4. Clear local storage: Browser DevTools → Application → Local Storage → Clear

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Problem: Stop Loss/Take Profit Not Triggering

Symptoms:

• Price hit SL/TP level but order didn't execute
• Position still open despite conditions met
• Delayed execution

Solutions:

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📱 Dashboard Issues

Problem: Dashboard Not Loading

Symptoms:

• Blank dashboard
• Infinite loading spinner
• "Failed to load" errors

Solutions:

DASHBOARD RECOVERY STEPS:

1. Hard refresh: Ctrl + F5
2. Clear cache: Ctrl + Shift + Delete → Clear cached data
3. Try direct URL: flytradr.com/dashboard
4. Disable extensions: Especially ad blockers
5. Try incognito mode
6. Try different browser
7. Check console for errors: F12 → Console tab

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Problem: Charts Not Rendering

Symptoms:

• Empty chart area
• Chart shows but no data
• Chart frozen/unresponsive

Solutions:

1. Check data source: Ensure data connection is active
2. Reset chart: Right-click → Reset Chart
3. Change timeframe: Try different time period
4. Hardware acceleration: Disable in browser settings if issues persist

TO DISABLE HARDWARE ACCELERATION:

Chrome:
Settings → System → Use hardware acceleration → OFF

Firefox:
Settings → General → Performance → Use hardware acceleration → OFF

Restart browser after changing.

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Problem: Settings Not Saving

Symptoms:

• Changes revert after refresh
• "Save failed" error
• Settings reset unexpectedly

Solutions:

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⚡ Performance & Loading Issues

Problem: Platform Running Slowly

Symptoms:

• Lag when navigating
• Slow chart updates
• Delayed button responses

Solutions:

PERFORMANCE OPTIMIZATION:

1. Close unused browser tabs
2. Reduce chart indicators (max 5 recommended)
3. Use shorter data ranges
4. Disable live data when not needed
5. Clear browser cache regularly
6. Update your browser
7. Check system resources (Task Manager)

Recommended System Resources:

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Problem: High Memory Usage

Symptoms:

• Browser slowing down
• "Page unresponsive" warnings
• Computer fan running loudly

Solutions:

1. Reduce data: Shorten backtest date ranges
2. Limit charts: Close unused chart windows
3. Restart browser: Periodically restart to free memory
4. Disable animations: Settings → Appearance → Reduce animations

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🌐 Data & Connectivity Issues

Problem: Real-Time Data Not Updating

Symptoms:

• Stale prices
• "Disconnected" indicator
• Last update timestamp old

Solutions:

DATA CONNECTION TROUBLESHOOTING:

1. Check connection indicator (top-right)
   🟢 Green = Connected
   🟡 Yellow = Reconnecting
   🔴 Red = Disconnected

2. If disconnected:
   - Check your internet
   - Refresh the page
   - Wait 30 seconds for auto-reconnect

3. If still disconnected:
   - Check VPN/firewall settings
   - Try different network
   - Contact support if persistent

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Problem: WebSocket Connection Failed

Symptoms:

• "WebSocket error" in console
• Live features not working
• Frequent disconnections

Solutions:

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🌍 Browser & Compatibility Issues

Problem: Features Not Working in My Browser

Symptoms:

• Buttons unresponsive
• Layout broken
• Features missing

Browser Compatibility:

TO CHECK YOUR BROWSER VERSION:

Chrome: Menu → Help → About Google Chrome
Firefox: Menu → Help → About Firefox
Edge: Menu → Help and feedback → About Microsoft Edge
Safari: Safari menu → About Safari

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Problem: Mobile Display Issues

Symptoms:

• Layout broken on phone/tablet
• Touch controls not working
• Text too small to read

Note: Flytradr is optimized for desktop. Mobile support is coming soon.

Workarounds:

1. Use landscape orientation
2. Enable "Desktop site" in mobile browser
3. Use a tablet for larger screen
4. Wait for mobile app release (planned)

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📋 Error Code Reference

Common Error Codes

Strategy-Specific Errors

Backtest-Specific Errors

Paper Trading Errors

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🆘 Getting Additional Help

Self-Service Resources

Contact Support

Before contacting support, please gather:

1. Your email address (account identifier)
2. Error message (exact text or screenshot)
3. Steps to reproduce (what you did before the error)
4. Browser & version (Chrome 120, Firefox 115, etc.)
5. Device/OS (Windows 11, Mac OS 14, etc.)
6. Timestamp (when the issue occurred)

Support Channels:

Email: support@flytradr.com

Email Template:

Subject: [Error Code] Brief description

Hi Flytradr Support,

I'm experiencing an issue with [feature].

**What happened:**
[Describe the problem]

**Steps to reproduce:**
1. [First step]
2. [Second step]
3. [Error appears]

**Error message:**
[Exact error text or attach screenshot]

**Environment:**
- Browser: [e.g., Chrome 120]
- OS: [e.g., Windows 11]
- Account email: [your email]
- Timestamp: [when it happened]

**What I've tried:**
- [Refresh page]
- [Clear cache]
- [etc.]

Thank you!

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📝 Reporting Bugs

If you've found a bug that's not in this guide:

1. Check if known: Search this guide first
2. Gather info: Collect error details, steps, environment
3. Report it: Email support with "BUG:" prefix in subject
4. Include repro steps: Detailed steps to reproduce
5. Attach screenshots: Visual evidence helps

Good Bug Report Example:

Subject: BUG: Strategy Builder crashes when adding 6th indicator

**Steps to reproduce:**
1. Open Strategy Builder
2. Create new strategy
3. Add 5 indicators (any type)
4. Try to add 6th indicator
5. Page becomes unresponsive

**Expected:** Should be able to add 6th indicator
**Actual:** Page freezes, must refresh

**Environment:**
- Chrome 120.0.6099.129
- Windows 11
- Screen: 1920x1080
- RAM: 16GB

**Screenshot attached**

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🔄 Changelog

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Didn't find your issue? Contact support@flytradr.com with details.