Question 1

What is FinTest and how does it work?

Accepted Answer

FinTest is a comprehensive trading strategy platform that allows you to design, backtest, and simulate trading strategies without risking real capital. Our platform provides professional-grade tools including a visual strategy builder, historical backtesting engine, real-time market simulation, and advanced analytics to help you validate your trading ideas before deploying them in live markets.

Question 2

Do I need coding experience to use the platform?

Accepted Answer

No, you don't need any coding experience. Our visual Strategy Builder uses a drag-and-drop interface with pre-built blocks for indicators, conditions, and actions. However, if you're comfortable with code, we also offer advanced customization options for more complex strategies.

Question 3

What markets and assets are supported?

Accepted Answer

FinTest supports a wide range of markets including equities (stocks), forex, cryptocurrencies, and derivatives. Free and Pro plans have access to major indices and popular assets, while Pro+ and Enterprise plans unlock our complete asset library including international markets and exotic pairs.

Question 4

How do I create my first strategy?

Accepted Answer

Getting started is easy: 1) Sign up for a free account, 2) Navigate to the Strategy Builder in the platform, 3) Choose from our template library or start from scratch, 4) Add your entry and exit conditions using the visual editor, 5) Run a backtest to see how your strategy would have performed historically. Our onboarding wizard will guide you through each step.

Question 5

What is the difference between backtesting and simulation?

Accepted Answer

Backtesting tests your strategy against historical data to see how it would have performed in the past. Simulation (or paper trading) runs your strategy in real-time against live market data without using real money. Backtesting helps validate strategy logic, while simulation tests execution in current market conditions.

Question 6

How far back does your historical data go?

Accepted Answer

Historical data availability depends on your plan: Free accounts have access to 7 days of history, Pro accounts get 3 years, Pro+ accounts get 5-7 years depending on the asset class, and Enterprise customers can request extended historical datasets going back further.

Question 7

How accurate is the backtesting engine?

Accepted Answer

Our backtesting engine uses tick-level data where available and accounts for realistic factors like slippage, spread variations, and market impact. We simulate order execution as close to real-world conditions as possible, though past performance should not be taken as a guarantee of future results.

Question 8

What is a simulation run limit?

Accepted Answer

Simulation runs are counted each time you start a new paper trading session with a strategy. Free accounts are limited to 5 simulations per month (max 1 per day). Pro accounts get limited simulations, Pro+ gets unlimited simulations, and Enterprise has custom allocations. Simulations can run for as long as needed once started.

Question 9

Can I run multiple simulations at once?

Accepted Answer

Pro+ accounts can run multiple concurrent simulations to test variations of strategies or different strategies simultaneously. Free and Pro accounts are limited to one active simulation at a time. Enterprise customers can have custom concurrent session limits.

Question 10

What indicators are available in the Strategy Builder?

Accepted Answer

We offer 50+ technical indicators including moving averages (SMA, EMA, WMA), oscillators (RSI, MACD, Stochastic), volatility indicators (Bollinger Bands, ATR), volume indicators, and more. Pro+ and Enterprise plans unlock advanced indicators and custom indicator creation.

Question 11

Can I import strategies from other platforms?

Accepted Answer

Yes, we support importing strategies from common formats. You can also use our API to programmatically create and manage strategies. Enterprise customers get access to dedicated import assistance and custom integration support.

Question 12

How many strategies can I create and save?

Accepted Answer

Free accounts can save up to 5 strategies. Pro accounts get 25 strategies, Pro+ accounts have unlimited strategy storage, and Enterprise plans include team-wide strategy libraries with version control and collaboration features.

Question 13

What is the difference between basic and advanced reports?

Accepted Answer

Basic reports include essential metrics like total return, win rate, and maximum drawdown. Advanced reports (Pro+ and Enterprise) add detailed analytics including Sharpe ratio, Sortino ratio, Monte Carlo simulations, factor analysis, trade distribution analysis, and exportable reports for compliance documentation.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Enterprise customers can also pay via invoice with NET-30 terms. All payments are processed securely through our PCI-compliant payment provider.

Question 15

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged the prorated difference for the remainder of your billing cycle. When downgrading, the new rate takes effect at the start of your next billing cycle.

Question 16

Is there a free trial for paid plans?

Accepted Answer

Yes! We offer a 14-day free trial of Pro+ features for all new accounts. No credit card required to start. You can explore all premium features and decide if the upgrade makes sense for your trading needs.

Question 17

What happens to my strategies if I downgrade?

Accepted Answer

Your strategies are never deleted. If you downgrade to a plan with a lower strategy limit, you'll be able to view all existing strategies but can only edit or run strategies up to your new plan's limit. You can choose which strategies remain active.

Question 18

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for annual plans and a 7-day guarantee for monthly plans. If you're not satisfied, contact our support team for a full refund. Enterprise contracts have custom terms outlined in your service agreement.

Question 19

How is my data protected?

Accepted Answer

We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Your strategies and personal information are stored securely in SOC 2 Type II certified data centers. We never share your strategy data with third parties.

Question 20

Is my trading strategy intellectual property protected?

Accepted Answer

Absolutely. Your strategies remain your intellectual property. We do not analyze, copy, or share individual user strategies. Our terms of service explicitly protect your strategy IP, and Enterprise customers can sign additional NDAs if required.

Question 21

Do you sell user data?

Accepted Answer

No, we never sell user data. We may use anonymized, aggregated data for platform improvements, but individual user data and strategies are never shared or sold. See our Privacy Policy for complete details.

Question 22

What happens to my data if I close my account?

Accepted Answer

Upon account closure, you can request a full export of your data including strategies, backtest results, and analytics. After export confirmation, your data is permanently deleted from our systems within 30 days, in compliance with GDPR and CCPA regulations.

Question 23

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the sign-in page, enter your email address, and we'll send you a secure reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

Question 24

Can I have multiple users on one account?

Accepted Answer

Pro and Pro+ plans are for individual users only. Enterprise plans include multi-user team features with role-based access control, shared strategy libraries, and centralized billing. Contact sales for team pricing.

Question 25

How do I connect to live trading (when available)?

Accepted Answer

Live trading integration is available for Pro and higher plans. Navigate to Settings > Broker Connections in the platform. We support connections to major brokers via API. Note: Live trading features are being rolled out progressively - check your dashboard for availability.

Question 26

Can I use the platform on mobile devices?

Accepted Answer

Our web platform is fully responsive and works on tablets and larger mobile devices. For the best experience with the Strategy Builder and complex analytics, we recommend using a desktop or laptop. A dedicated mobile app is on our roadmap.

Frequently Asked Questions

Getting Started

Backtesting & Simulation

Strategy Builder

Billing & Plans

Security & Privacy

Account & Settings

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